Fascinating trajectory from spreadsheets to Portal. The 50% reduction in support tickets through AiKA is wild, but what caught me was the golden paths mention. At my last gig we tried similar developer portal patterns but struggled with keeping documentation fresh enough that people actully trusted it over just asking someone. The shift Singer describes from IC writing code to orchestrating agents feels like the next version of that same documentation trust problem, just at a diffrent abstraction layer.
+💯 documentation goes stale, just like context. Acknowledging and managing that at scale is the new engineering challenge. There are so many handoffs to consider too: human-to-human, human-to-agent, agent-to-agent, agent-to-human... I'm excited to see how standards continue to emerge.
Fascinating trajectory from spreadsheets to Portal. The 50% reduction in support tickets through AiKA is wild, but what caught me was the golden paths mention. At my last gig we tried similar developer portal patterns but struggled with keeping documentation fresh enough that people actully trusted it over just asking someone. The shift Singer describes from IC writing code to orchestrating agents feels like the next version of that same documentation trust problem, just at a diffrent abstraction layer.
+💯 documentation goes stale, just like context. Acknowledging and managing that at scale is the new engineering challenge. There are so many handoffs to consider too: human-to-human, human-to-agent, agent-to-agent, agent-to-human... I'm excited to see how standards continue to emerge.